Privacy Policy – Conecsy CPaaS Platform

1. Introduction

Conecsy Technology Private Limited (“Conecsy”, “we”, “our”, or “us”)operates a cloud-based Communications Platform as a Service (CPaaS)providing SMS, Voice, Email, WhatsApp, and RCS APIs. This Privacy Policy describes how we handle personal information across our websites, platforms, and services.

2. Information We Collect

• Contact details such as name, email address, phone number, and company information
• Business and account-related information
• Communication metadata including delivery logs and timestamps (not message content)
• Technical data such as IP address, browser type, and usage logs
• Payment and billing-related information (where applicable)
• Customer support communications and inquiries

3. How We Use Information

• To provide, operate, and improve our CPaaS services
• To respond to sales, demo, and support inquiries
• To ensure security, fraud prevention, and compliance
• To meet legal and regulatory requirements
• To comply with contractual, regulatory, and lawful requests

4. Communication Data & CPaaS Responsibility

Conecsy acts as a data processor for communication data transmitted through its platform. Customers act asdata controllers and are responsible for obtainingend-user consent and complying with applicable laws.

Conecsy does not access or use message content for advertising or marketing purposes. Conecsy does not monitor, analyze, or store message content beyond what is technically required to deliver services.

5. Cookies & Tracking Technologies

We use essential and analytics cookies to operate our website,understand usage patterns, and improve performance. You can manage cookies through your browser settings.

By continuing to use our website, you consent to the use of cookies in accordance with this Privacy Policy.

6. Data Sharing & Disclosure

We do not sell personal data. Information may be shared only with:

• Trusted service providers under confidentiality agreements
• Regulatory or legal authorities when required by law
• Infrastructure and delivery partners supporting our services
• All third parties are required to process data in accordance with applicable data protection laws.

7. Data Security

We implement industry-standard security measures including encryption, access controls, monitoring, and audits to protect personal data.However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

Personal data is retained only for as long as necessary to provide services, meet legal obligations, or fulfill legitimate business purposes. Retention periods may vary depending on legal, regulatory, and contractual requirements.

9. International Data Transfers

Data may be processed or stored in multiple regions to ensure reliable global service delivery, with appropriate safeguards applied.Where required, Conecsy uses contractual and technical safeguards to protect transferred data.

10. Your Rights

• Access and review your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent where applicable

Requests may be subject to identity verification and applicable legal limitations.

11. Children’s Privacy

Conecsy services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children ,If we become aware of such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Material changes may be communicated through the website or email where appropriate.